Privacy Policy

First Mobile Diagnostics

1. Introduction

First Mobile Diagnostics (“First Mobile Diagnostics”, “we”, “our”, “us”) is committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you use our website, booking platform, and diagnostic services.

First Mobile Diagnostics operates as a diagnostic services platform and facilitator, providing test booking, home sample collection coordination, and access to licensed diagnostic laboratories and imaging centres. We also offer optional, non-emergency medical consultation and result interpretation services for user support.

We process personal data in accordance with the Nigeria Data Protection Act (NDPA) and internationally recognised data protection principles.

By accessing or using our services, you agree to the practices described in this Privacy Policy.

2. Data Controller

First Mobile Diagnostics is the data controller responsible for your personal data.

📧 support@firstmobilediagnostics.com

3. Information We Collect

A. Personal Information

• Full name
• Phone number
• Email address
• Date of birth or age
• Gender
• Residential address and location details (for home sample collection)

B. Health & Diagnostic Information

• Diagnostic tests requested or booked
• Sample collection details
• Diagnostic centre or laboratory selected
• Wellness package selections
• Relevant health information voluntarily provided

C. Medical Consultation Information

Where requested, we may collect limited medical information necessary to explain diagnostic results, provide general medical counselling, and offer preventive health advice.

D. Payment Information

Payments are processed securely by third-party processors such as Paystack. We do not store card or bank details.

E. Technical & Usage Information

IP address, browser type, pages visited, and interaction data used for security and analytics.

4. How We Use Your Information

We use your information to process bookings, coordinate diagnostics, provide consultations, communicate updates, improve services, and comply with legal obligations. We do not sell or trade personal data.

5. Medical Consultation & Result Interpretation

Consultations are advisory, non-emergency, and do not replace physical examination or emergency care.

6. Sharing of Information

Data may be shared with licensed labs, sample personnel, medical practitioners, payment processors, and regulators where required by law.

7. Data Security

We apply reasonable safeguards, but no system is 100% secure.

8. Data Retention

Data is retained only as long as necessary for operational and legal purposes.

9. Your Rights

You may request access, correction, or deletion of your data.

📧 support@firstmobilediagnostics.com